Privacy Policy

This Privacy Policy explains how Delta Heating & Cooling ("we", "us", or "our") collects, uses, and protects your information when you visit or use this website (the "Site").

1. Information We Collect

We may collect the following types of information:

• Contact and Job Information — such as your name, email address, phone number, address, and service details submitted through our quote and service forms.
• Technical Logs — basic server and security logs such as IP address, browser type, and request time to help keep the Site secure and operating correctly.
• Cookie Preferences — your cookie consent choice stored in your browser so we can remember your settings.

2. How We Use Your Information

We use collected information to:

• Discuss requested jobs and provide quotes
• Schedule service appointments
• Handle invoicing and related customer service
• Operate, secure, and maintain the Site

We do not send promotional marketing messages.

3. How We Share Your Information

We do not sell your personal information. We may share information only when needed to run our business or comply with law:

• Service providers who help with hosting, email delivery, or technical operations
• Legal authorities, if required to comply with law or protect our rights

4. Cookies

We use essential cookies for core site functionality. Optional third-party cookies may be set by embedded Facebook and reviews widgets, and these load only after you provide consent through our cookie banner.

5. Data Logging

We keep reasonable records of submitted form details and related technical logs for business operations, including discussing jobs, invoicing, scheduling, and fraud prevention.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is 100% secure.

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their content or privacy practices.

8. Children's Privacy

Our Site is not intended for individuals under 13. We do not knowingly collect information from children.

9. Your Rights

Depending on your location, you may have rights to:

• Access, update, or delete your personal information
• Request a copy of the data we hold about you

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

11. Contact Us

If you have questions about this Privacy Policy, contact us at:

Email: andrew@delta-hc.com
Address: 11 Greenfield Rd, Murray Siding, NS, B6L 3M5